Thank you for shopping with NOKA. We’re committed to providing a smooth and reliable delivery experience for all customers in Malaysia.

---

 

🚚 Shipping Coverage

We currently deliver to all locations within Malaysia, including:

• Peninsular Malaysia

• Sabah & Sarawak

• Labuan

 

---

 

🕒 Order Processing Time

All orders are processed within:

• 1–2 business days

Orders placed on weekends or public holidays will be processed on the next working day.

---

 

📦 Estimated Delivery Time

Delivery time may vary based on your region.

Peninsular Malaysia

• 2–5 business days after processing

Sabah & Sarawak

• 5–9 business days after processing

 

Delivery times are estimates and may vary due to courier delays, festive seasons, weather, or high-volume periods.

 

---

 

Shipping Fees

Below is the standard shipping rate structure.

(You can adjust based on your store’s preference.)

 

• RM5.90 (Peninsular Malaysia)

• RM9-RM15 (Sabah & Sarawak)

• Free Shipping for orders above RM100

 

---

 

🔎 Order Tracking

Once your order has been dispatched, you will receive:

• A shipment confirmation email

• A tracking number

• A link to track your parcel

Please allow 24–48 hours for tracking updates to reflect in the system.

 

---

 

🛑 Incorrect Address / Unsuccessful Delivery

Please ensure your shipping information is correct at checkout.

If a parcel cannot be delivered due to:

• Wrong address

• Incomplete address

• Unreachable recipient

• Customer not available to receive

 

A re-delivery fee may apply.

 

---

 

⏳ Unexpected Delays

Your order may experience delays due to:

 

• Festive seasons (Raya, CNY, etc.)

• Weather disruptions

• Courier operational delays

• Remote area routing

 

We appreciate your understanding.

 

---

 

📦 Lost or Damaged Parcels

If your parcel:

 

• Is lost in transit

• Shows “delivered” but you didn’t receive it

• Arrives damaged

 

Please contact us within 48 hours and provide:

• Order number

• Tracking number

• Photo/video evidence (if applicable)

 

We will work with the courier to resolve the issue promptly.

 

---

 

📩 Customer Support

If you have any questions regarding your order or shipping:

📧 Email: nokastoremy@gmail.com

📱 WhatsApp: 

Support hours: Monday–Friday, 10am–6pm